Lead Times, Fulfillment & Shipping Information

Last Updated: October 20th, 2024

General

Mozet Supplies has a working partnership with Basecamp Repairs, an outdoor gear repair shop run by Nich. Nich and his team do 99% of the fulfillment. 

 

Lead Time

Orders are being packed twice a week. Usually once Monday or Tuesday and then again Thursday or Friday.  

 

Local Pickup

Mozet Supplies is partnered with Grove Outdoors, a local outdoor consignment store. All local pickups will be dropped off at their location at 614 Johnson St, Victoria, BC V8W 1M4. When you get the notification that your order is ready for pickup, head down there, speak to the staff at the front and they’ll grab your order! Be sure to take the time to browse as well, they have great selection and deals on used outdoor clothing and gear.

 

Priority Fulfillment

If you really need something quick, let me know before ordering and I will see if Nich or I have the capacity to fulfill an order outside of our normal packing times. No guarantees but sometimes we are able to help out. 

 

Order Error - Missing items or wrong qty

If your orders looks off, shoot me an email and I'll see what we can do. 

 

Lettermail - Canada Only

For small orders within Canada, we offer a flat $5 lettermail option. Lettermail saves you $7-$15 depending on your location in Canada but does not come with a tracking number nor insurance. 

If you choose to ship via lettermail and your letter never shows up, there will be no refunds or reships. If it bounces due to an error by us, we will reship again as lettermail. 

  

Price Differences Between mozetsupplies.ca and Etsy

Mozet Supplies currently has two main sales channels. Etsy is how Mozet Supplies started and its platform was instrumental in helping the store grow and connect with other makers. Etsy is a great platform but it does charge a lot for fees. In order to make money on Etsy, I have to mark up my products as a large % of my revenue goes into paying Etsy fees. Taking this into account, I typically have higher priced items on Etsy. This helps me continue to make money while also reaching out to makers that my marketing can't get to. 

 

Taxes/ Import/ Customs

Heading into 2023, Canadians will be charged GST/ HST on their orders - whichever their province uses. Those receiving their order within BC will get PST & GST. 

International shipments are not affected and will continue to be charged no taxes. Please note that depending on your country's tax and trade policies, you may be charged import taxes, customs, or other fees. These are your responsibility to pay. 

Contact me if you would like an estimate on what importing may cost you. 

 

Group Buys, Pre-orders, and Factory Buys

These are all names for what are essentially the same process. Our Group Buys work in a similar way to a pre-order where you place your order upfront and then need to wait a little bit for it to arrive. The difference though is that you are also helping us to meet a factory minimum order quantity (MOQ) per unit. For example, the MOQ for Wetool is 500 pieces per variant for us.

As a small, organically grown business, we don't have the funds to place large orders with lots of variety. This is where the Group Buy portion is important. By pricing near our cost, you get a good deal and we can bring in more variety without needing to hit MOQ on every unit.

Please note that there will be no returns, exchanges, or order cancellations for anything related to Group Buys, Pre-orders, and Factory Buys.