Lead Times, Fulfillment & Shipping Information

 

Last Updated: March 19th, 2023

 

Lead Time - Every Weds/ Thurs

With the move to the new space, Nich from Basecamp Repairs is now packing my orders. He tends to pack on Weds & Thurs so expect your order to go out around then. Currently only packing once per week as my day work is keeping me quite busy.

Labels are printed on Tuesday and sometimes Wednesday so try and get your order in by then to have it go out that week. 

 

Express / Expedited Packing

If you really need something quick, let me know before ordering and I will see if Nich or I have the capacity to fulfill an order outside of our normal packing times. No guarantees but sometimes we are able to help out. 

 

Local Pickup

I am excited to say that I am offering local pickup again! I have partnered with a local outdoor consignment store, Grove Outdoors, who will have a pick-up box available at their store. When you get the notification that your order is ready for pickup, head down there and grab your order!

 

Order Error - Missing items or wrong qty

As I transition to having other people pack for me, it is inevitable that mistakes will occur. If your orders looks off, shoot me an email and I'll see what we can do. 

 

Shipping Reminder

Anything Canada Post Small Packets - whether it's USA or International, Air or Surface do NOT include tracking numbers. This is Canada's way of staying competitive with USPS rates. With most of everything tracked nowadays, people expect tracking. I get it, I like tracking too. 

 * As of January 4th, 2023 - I am ceasing shipping with UPS. I love UPS but the local store cut me down to 4 packages per drop-off which kills me. Other 3rd party drop-offs are too far out and I'm finding that orders sit at home too long before I can get out to a drop-off spot. Canada Post Tracked Packet is a good alternative.

* As of December, 2022 - I no longer offer Small Packets options to the US. All shipments there are now tracked. International shipments continue to have the option for untracked, Small Packets shipping. Lost or late shipments will not be replaced if you choose a shipment without tracking. 

 

Fabric Orders

Fabric has been pulled from the site for now but I hope to add it back up for April, 2023 or around then.

  

Price Differences Between mozetsupplies.ca and Etsy

Mozet Supplies currently has two main sales channels. Etsy is how Mozet Supplies started and its platform was instrumental in helping the store grow and connect with other makers. Etsy is a great platform but it does charge a lot for fees. On Etsy, about 50% of my revenue goes into paying Etsy fees and shipping. Taking this into account, I typically have higher priced items on Etsy. This helps me continue to make money while also reaching out to makers that my marketing can't get to. 

 

Taxes/ Import/ Customs

Heading into 2023, Canadians will be charged GST/ HST on their orders - whichever their province uses. Those receiving their order within BC will get PST & GST. 

International shipments are not affected and will continue to be charged no taxes. Please note that depending on your country's tax and trade policies, you may be charged import taxes, customs, or other fees. These are your responsibility to pay.